Refund policy

In accordance with consumer protection legislation, you may exercise your right to return purchased products without incurring any penalty and without the need to provide any reason, by informing Us within ten (10) days from the date on which you received them from shop.martaferri.com.

The right to return may be exercised by contacting our Customer Service at the email address: ateliermartaferri@martaferri.com. Please include in the request the Order Number, item(s) code(s), and if you want the reason of return.

In case of a return, shipping costs are not included in the refund. We will confirm you by email that your return has been accepted. We will proceed to refund the credit card with which the payment has been made or your Paypal account (refund will be made within 30 days, or in line with the credit card policies).

The product has to be in the same conditions as it was received, appropriately packaged in its original box. Original tags of the item must not be removed. The item must not have been washed or damaged in any way. 

Return items must be shipped back to Us within fourteen (14) days from the date on which you informed Us of your decision to withdraw from the contract.

There’s no cost to exchange your purchase, although if you’re based outside the EU, taxes and duties are applicable.
If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker.
If you are shipping from outside the EU and the US, the return shipping cost will be deducted from your refund.